Shipping policy

STIHL Store LLC

We are committed to delivering your orders quickly, safely, and reliably. Below is an overview of our shipping policy:

Shipping Partners

We ship all orders using trusted carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Processing Time

  • All orders are processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Delivery Time Estimates

  • Standard Shipping (USPS, UPS, FedEx): 2–7 business days.
  • Expedited Shipping: 1–3 business days (available at checkout for eligible items.

  • Bulk Orders (41+ units): 7–14 business days, depending on volume and destination.

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, dimensions, and destination.
  • Free shipping may be offered on selected items or during promotions.

Tracking Information

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier’s website.

Shipping Area

  • We currently ship to all 50 U.S. states, including Alaska and Hawaii.
  • Damaged or Lost Shipments

If your package is lost or arrives damaged, please contact us immediately at support@chainsaw-chains.us. We will work with the carrier to resolve the issue as quickly as possible.

Questions?

For any shipping-related inquiries, feel free to reach out to our support team at support@chainsaw-chains.us.